Website accessibility audits and remediation.

Automated tools are the first pass, not the audit. axe-core finds a real class of problem quickly and clears a lot of noise, but a large share of the WCAG success criteria cannot be checked by a machine at all. Whether a link still makes sense read out of context, whether an error message tells you how to recover, whether a form can be completed without a mouse: those are judgements, and they need a person.

So we run the automated pass across the pages in scope, then work through the same pages by hand. Keyboard-only navigation, screen reader behaviour, and contrast measured against the colour actually behind the text rather than the one in the design file. It is how we test this site, and it is the same method we would point at yours.

Plenty of organisations arrive holding a report and no clear route from it to a working website. Sometimes it came from a specialist auditor, sometimes from a procurement requirement, sometimes from a tool that produced several hundred rows of output and no order to do them in.

We will read what you have and investigate it against the live site. Which findings are real, which are one underlying problem counted many times, which are the tool misreading the page, and which need a decision from you rather than a change to the code. Then we scope the implementation and the retesting against it.

If the report turns out to have gaps, we will tell you where they are and what it would take to close them. That is a smaller piece of work than starting again.

Agencies, IT providers and internal teams often carry responsibility for a website somebody else owns. You may have inherited it, you may support it, or you may simply be the person the question landed on.

We can work with your existing team rather than around them. We agree who does what, what access we need and what we will not touch, and we write the findings so they can be put in front of your client rather than translated first.

White-label is normal here. We already work under other agencies’ brands on builds and technical work, and this is no different: you keep the relationship and the client hears it from you.

WCAG 2.2 is the current W3C Recommendation, published in December 2024. It sets out success criteria at three levels: A is the minimum, AA covers everything in A as well, and AAA covers everything in A and AA. Most UK obligations and procurement requirements are written around AA.

Version 2.2 added nine success criteria, covering things like keeping the focus indicator visible, not depending on a dragging movement, minimum target sizes and authentication that does not require remembering something. It did not replace the earlier versions: a page meeting 2.2 also meets 2.1 and 2.0.

We agree the level with you at the start and aim for the strongest practical outcome rather than the minimum, including individual AAA criteria wherever your content allows. What we will not do is promise AAA across a whole site. The W3C is explicit about that: “It is not recommended that Level AAA conformance be required as a general policy for entire sites because it is not possible to satisfy all Level AAA success criteria for some content.” Meeting selected AAA criteria and conforming at AAA are different claims, and we keep them separate.

One more thing worth saying plainly: a clean automated scan is not conformance. Zero violations means the machine-checkable part passed. It says nothing about the criteria that need a person to judge them, which is most of them.

Some of it sits outside the website. Embedded booking systems, payment providers, PDFs and other documents, and video captions are the usual examples, and they are often owned by somebody else. We will tell you early which of those apply to you, what we can change directly, and what needs a conversation with the supplier.

The cost depends on the website, the issues involved and whether you already have an audit. We agree the scope and the price before work begins, with assessment, implementation and retesting identified separately so you can see what each part is costing you.

The first conversation is free and happens through the same discovery call as everything else we do. If we need to do chargeable investigation before we can scope the work properly, we will agree that with you before it starts.