Support

We are the ones who get the call.

Hosting, monitoring, ongoing development and the out-of-hours problem. From £150 a month.

What you get

Software is not finished when it launches.

We still run the products we have built, so we are on the hook for them the same way we are for yours. That is the reason the builds are made to last rather than made to hand over.

01

Hosting and monitoring

Green-hosted, monitored, with alerts that reach a person rather than a dashboard nobody opens.

02

Updates that do not break things

Because there is no plugin stack to update, most months there is nothing to be frightened of.

03

Ongoing development

A block of time each month for the things you think of after launch, which is when most of the good ideas arrive.

04

The out-of-hours call

When a council needs a consultation live on Monday morning, that is our weekend. It is the part nobody advertises and the part that matters.

05

Optional, always

Not a condition of the build and not a lock-in. Plenty of clients run their own and call us when they want something new.

Questions

The ones we get asked.

How much is support?

From £150 a month depending on what is being supported and how quickly you need us to respond.

Do we have to take a care plan?

No. The build is yours either way, documented and on ordinary hosting.

What counts as out of hours?

Anything that stops your users doing the thing your software exists for. A styling tweak on a Sunday is a Monday job; a booking system refusing payments is not.

Can you support something you did not build?

Sometimes. We will read it first and tell you honestly whether we can look after it well.

What is green hosting?

Hosting that runs on renewable energy. It is what we use by default and it costs you nothing extra.

Get started

Ask what it would cost to look after.

Tell us what you have got running and what happens when it stops.

Or email hello@oynk.co.uk