Privacy Policy

OYNK Ltd (Company No. 15844748) is committed to protecting your privacy.

This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights.

Effective date: 16 January 2026

Who we are

Controller: OYNK Ltd (Company No. 15844748)

Business address: Icon Centre, Daventry, Northamptonshire, NN11 0QB, United Kingdom

Email: hello@oynk.co.uk

Phone: 0800 009 6067

What data we collect

We collect only the personal data we need to run and improve our website and respond to enquiries.

Data you provide to us

  • Enquiry details: your name, email address, phone number (if provided), company name (if provided), and the content of your message when you contact us.

Data we collect automatically

When you use our website, we may collect limited technical data such as:

  • IP address (often stored in a truncated or pseudonymised form, depending on systems)
  • Device and browser information
  • Pages visited and basic usage data
  • Approximate location inferred from IP address (country/region level)

How we use your data

We use your data to:

  • Respond to your enquiries and provide information you request
  • Operate, secure, and maintain our website
  • Monitor website performance and reliability
  • Understand how the website is used so we can improve it

We do not sell your personal data.

Lawful bases for processing

Under UK GDPR, we rely on the following lawful bases:

  • Legitimate interests: running and improving our website, ensuring security, preventing abuse.
  • Contract (where applicable): taking steps at your request prior to entering into a contract, or delivering services.
  • Consent (where applicable): where we use non-essential cookies or similar technologies.
  • Legal obligation: where we must keep certain records.

Cookies and similar technologies

Our website may use cookies.

Essential cookies

These are required for the website to function and cannot be switched off in our systems.

Non-essential cookies

If we use any non-essential cookies (for example, analytics), we will present you with a cookie banner that allows you to accept or reject them.

If you believe we are using tracking or analytics without consent, contact us at hello@oynk.co.uk.

Analytics and tracking

We aim to minimise tracking.

If we use analytics, we will:

  • Prefer privacy-friendly configurations (for example, IP anonymisation where available)
  • Avoid collecting unnecessary personal data
  • Obtain consent for non-essential analytics where required

Sharing your data

We may share personal data with trusted service providers who help us operate the website and run the business, for example:

  • Website hosting and infrastructure providers
  • Email and communications providers
  • Security and monitoring providers

We require appropriate contractual protections with providers where applicable.

We may also share data if required by law, regulation, or legal process.

International transfers

Some suppliers may process data outside the UK.

Where international transfers occur, we use appropriate safeguards, such as:

  • UK International Data Transfer Agreement (IDTA)
  • UK Addendum to the EU Standard Contractual Clauses
  • Adequacy decisions where applicable

Data retention

We keep personal data only for as long as necessary.

Typical retention periods include:

  • Enquiry emails and correspondence: kept for up to 24 months unless we form an ongoing client relationship or must retain records longer
  • Security logs: retained for a limited period (often days to months) depending on the system

Security

We use reasonable technical and organisational measures to protect data, including access controls and security monitoring.

No method of transmission or storage is 100% secure, but we work to protect your information.

Your rights

Under UK GDPR, you have rights including:

  • Access to your personal data
  • Rectification of inaccurate data
  • Erasure (in certain circumstances)
  • Restriction of processing
  • Data portability (in certain circumstances)
  • Objection to processing based on legitimate interests
  • Withdrawal of consent (where processing is based on consent)

To exercise your rights, contact hello@oynk.co.uk.

Complaints

You can complain to the UK regulator:

Information Commissioner's Office (ICO)

You can also contact us first and we will try to resolve the issue promptly.

Changes to this policy

We may update this Privacy Policy from time to time.

We will post the updated version on this page with a new effective date.